Refunds

Everything below runs through one address: paintedalways@gmail.com. A person reads it. Give us the email you ordered with, and if the chart arrived wrong, a photograph of it as it came out of the tube.

A chart that arrives damaged, misprinted, or short of what The Firmament sells it as gets reprinted or refunded in full — you choose which, and you keep the damaged one. If the parcel is lost in transit and tracking goes dark, we reprint or refund on the same terms.

Nothing is held in stock. Each piece is printed for one order, and the gold-ink editions are pressed by hand, so a change of mind is not a return. Cancellation is open until the order enters production: write as soon as you know, and if it has not reached the press we cancel and refund every cent.

A birth-sky chart is drawn for one date, one place, one person, and it is of no use to anyone else. We confirm the framing by email before it goes to press, so check the date and place then — that email is your last look. If the finished chart does not match what you confirmed, or it arrives damaged, we render it again or refund it. A correct chart you no longer want is not returnable.

A digital file paid for and never delivered is refunded in full. A file that has been downloaded cannot be returned, which is what the terms of sale mean by personal use. If the file you received is corrupt or is the wrong chart, tell us and we will send the right one.

Refunds go back to the card that paid, through Stripe. No store credit, no vouchers, no substitutions. This policy is a working draft for the house’s launch and will be reviewed before paid traffic.